Frequently Asked Questions
Find quick answers to common questions about Licola shipping, returns, and payments. Most standard orders arrive within 5–7 business days, and we offer a 30‑day hassle‑free return policy.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business day delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-14 business days.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order from your account page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
How do I change or cancel my order?
Please contact us within 2 hours of placing your order to make changes or cancel. Once an order has been processed, we may not be able to modify it.